Organisations are set to be inundated with requests for personal information from UK consumers.
This is according to new findings from a study by Veritas Technologies. The multi-cloud data management company found that two in five (40%) are already planning to take advantage of their data privacy rights within six months of the new General Data Protection Regulation (GDPR).
Under the new GDPR, European Union residents will have greater control over their personal data.
Currently, EU residents already have the right to ask a company what personal data is held on them (e.g., gender, age, location, sexual preference, religious beliefs, passport/ driver’s licence information, etc.).
From May 25, 2018, they will also have enhanced rights to ask to have their data deleted – the ‘right to be forgotten’. Businesses will be required to sufficiently respond to these requests within one month of receiving the request.
The study, commissioned by Veritas and conducted by 3GEM, surveyed 3,000 adults, including 1,000 in the UK. It revealed that consumers are most likely to target the following industries with personal data requests:
- Financial services companies, including banks and insurance companies (56%)
- Social media companies (48%)
- Retailers (46%)
- Former, current or potential employers (24%)
- Healthcare providers (21%)
“In light of recent events surrounding the use of personal data by social media and other companies, consumers are taking much more of an interest in how their data is used and stored by businesses across many industry sectors,” said Mike Palmer, executive vice president and chief product officer, Veritas.
“With a flood of personal data requests coming their way in the months ahead, businesses must retain the trust of consumers by demonstrating they have comprehensive data governance strategies in place to achieve regulatory compliance.”
The rise in data privacy requests
The forthcoming GDPR will impact any organisation that gathers, processes or stores the personal data of individuals in the EU. The research shows UK consumers welcome their enhanced privileges. Of those that intend to exercise their rights, two-thirds (65%) plan to request access to the personal data a company holds on them, while the majority (71%) intend to exercise their right to be forgotten under the new regulations.
The key drivers for exercising their data privacy rights are:
- Increased control over personal data: over half (56%)of respondents don’t feel comfortable having personal data sit on systems that they have no control over.
- A clearer understanding of what data companies hold on them: over half (56%) want to understand exactly what personal information companies hold on them.
- Data breaches increase the likelihood of receiving requests for personal data: nearly half (47%) of respondents will exercise their rights to request personal data and/or have that data deleted, if a company that holds their personal information suffers a data breach.
- Businesses are not trusted to protect personal data: over a third (37%) intend to exercise their data privacy rights because they do not trust companies to effectively protect their personal data.
- Consumers want to put companies to the test: over a quarter (27%) want to test businesses to understand how much their consumer rights are valued before deciding whether to continue doing business with them.
- Consumers want to get revenge: As many as 8% will exercise their data privacy rights simply to irritate a company that they feel has mistreated them.
Meeting data privacy requests
Under the new GDPR, this influx of personal data requests will need to be answered by organisations within a one month time limit. But meeting this timeframe may be difficult as many organisations have limited visibility into what data they have and where it is located.
Most consumers do not expect organisations to be capable of fulfilling their requests under the new regulation. The majority (79%) believe that organisations won’t be able to find and/or delete all of the personal data that is held on them, and a fifth (20%) believe that businesses will only be able to deliver up to 50% of the personal data they hold.
“It’s imperative that businesses embrace technology that can help them respond to these requests quickly, with a high degree of accuracy. This means having the ability to see, protect and access all of the personal data they hold regardless of where it sits within their organisation. Businesses that fail to recognise the importance of responding effectively and efficiently to personal data requests will be putting their brand loyalty and reputation at stake,” added Palmer.
About Veritas Technologies
Veritas Technologies empowers businesses of all sizes to discover the truth in information—their most important digital asset. Using the Veritas platform, customers can accelerate their digital transformation and solve pressing IT and business challenges including multi-cloud data management, data protection, storage optimization, compliance readiness and workload portability—with no cloud vendor lock-in. Eighty-six percent of Fortune 500 companies rely on. Learn more at www.veritas.com or follow us on Twitter at @veritastechllc.