Business and finance journalist, Matt Packer discusses key news stories with the Institute of Leadership & Management (ILM) head of research, policy & standards, Kate Cooper. In order to communicate well with customers, businesses…
Business and finance journalist Matt Packer discusses key news stories with the Institute of Leadership & Management (ILM) head of research, policy & standards, Kate Cooper Open and honest communication is key to engendering…
My career prior to coaching was in the consultancy business: an industry built entirely on turning problems into projects. And I’ve always appreciated the many lessons just that stance alone has taught me. For example:…
Remember that productive conversation you had with your colleague? Yes, that one. The one where you discovered next day that he or she had walked away with a completely different idea to what you thought…
Imagine the scene. Hundreds of people are packed into an auditorium. All eyes are on the speaker. That’s me! I walk onto the stage feeling tense and nervous. The butterflies in my stomach are…
There is plenty in the literature to help team leaders be outstanding in that role. From how to design and assemble your high-performing team, to creating and translating your vision, to driving the team…
UK businesses are missing out on top talent because they are alienating candidates with poor communication and long hiring practices, according to RobertHalf UK. A poll of 1,000 jobseekers found that the biggest frustration…
Without a doubt, artificial intelligence (AI) has become one of the hottest topics in town. A combination of breathless excitement and near-paralysing fear are driving the debate along with countless – often ill-informed –…
The vast majority of businesses in the UK employ less than 10 people. Inevitably run by the owner, that person has all the challenges of growing the business, managing people and dealing with suppliers. So,…
Surely every company wants stories and conversations that connect people? And yet many fail to engage their employees purely by having the wrong conversations and telling the wrong stories in the workplace. Every company…