Slow feedback is biggest frustration for job seeker’s in the UK

March 14, 2018

UK businesses are missing out on top talent because they are alienating candidates with poor communication and long hiring practices, according to RobertHalf UK.


A poll of 1,000 jobseekers found that the biggest frustration with job applications is slow feedback from prospective employers about their progress through the application process.


What are your biggest frustrations about the recruitment process when applying for a new role?

Slow feedback to get an update about where I stand in the recruitment process52%
Poor communication about the required steps in the recruitment process44%
Delayed decision-making39%
Doing multiple job interviews with the same employer35%
Keeping track of multiple job opportunities with different employers33%
Difficulties scheduling interviews23%
Lack of transparency on rewards and benefits19%
Changing role requirements16%
Disappointment with contractual terms15%

*Mutliple responses permitted.


When professionals are looking for a new job, they do so actively with almost half (46%) of jobseekers applying for ten roles or more at the same time. However, in a market where 93% of businesses say they find it challenging to source skilled talent, they need to act fast or risk losing talent

 The research indicates that seven in ten jobseekers (71%) regularly receive multiple job offers when searching for work, with 35% ‘often’ or ‘always’ getting more than one job offer at one time.

“With increasing concerns around a growing skills gap and top talent in short supply, businesses can’t afford to alienate prospective employees with drawn-out interview processes,” commented Matt Weston, Director at Robert Half UK.

“A company’s recruitment process needs to be balanced against the expectations and frustrations of jobseekers. Companies should be thinking about how they can streamline application and interview processes to ensure that frustrations such as delays in providing feedback and poor communication, don’t cost them the best candidates.”


Further feedback

With slow feedback being the biggest frustration for jobseekers in the UK, 38% of them generally do not even receive feedback from their potential employers about their performance in interviews and 46% do not receive feedback about the reason why they were not offered the job.

Companies need to be wary that the implications of slow communication and the lack of feedback can be far-reaching with 52% of jobseekers saying they would not recommend a company as a potential employer and 36% even willing to withdraw their application if they have not received a timely response about its status.

“While multi-stage interviews might be unavoidable, timely communication throughout the application process is key to keeping candidates interested in the role. A negative experience during this process can have long-term detrimental effects on the company’s reputation too. Disengaged job applicants who have had a negative experience with a company are not only more likely to withdraw their application, they could potentially speak negatively of the organisation at hand, jeopardising the attractiveness of the company as an employer of choice and even potential business,” concluded Weston.


SOURCE: Robert Half UK

Robert Half is a specialised recruitment consultancy and member of the S&P 500. Founded in 1948, the company has over 300 offices worldwide providing temporary, interim and permanent recruitment solutions for accounting and finance, financial services, technology, creative and administrative professionals. For more than 15 years, Robert Half has been named to FORTUNE® magazine’s list of “Most Admired Companies” and offers workplace and job seeker resources at and

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